Privacy Policy

This Privacy Policy explains how VP Promos LLC, doing business as Bighorn Threads (“Bighorn Threads,” “we,” “us,” or “our”), collects, uses, shares, and protects information about you when you visit bighornthreads.com (the “Site”), request a quote, place an order, sign up at an event, or otherwise communicate with us. By using the Site or submitting information to us, you agree to this Policy.

1. Information We Collect

Information you give us

• Contact and business details — name, company/organization, email address, phone number, and job site or shipping locations.
• Project details — the products, decoration methods, quantities, sizes, artwork, logos, deadlines, and notes you share when requesting a quote or placing an order.
• Communications — messages, emails, texts, and call notes when you contact us or we follow up with you.
• Event opt-ins — information you provide at trade shows, expos, golf events, or similar through our QR-code or sign-up forms.

Information collected automatically

• Usage and device data — IP address, browser type, device type, pages viewed, referring/exit pages, and timestamps.
• Cookies and analytics — we use Google Analytics 4 and similar tools to understand how the Site is used. See “Cookies & Analytics” below.

We do not knowingly collect Social Security numbers, government ID numbers, financial account numbers, or credit information through the Site.

2. How We Use Your Information

• Prepare quotes, process and fulfill orders, and manage company stores;
• Communicate with you about your request, artwork proofs, production status, shipping, and invoicing;
• Provide customer service and respond to questions;
• Send appointment reminders and account/order notifications by email or text (with your consent where required);
• With your separate consent, send marketing messages about products, offers, and promotions by email or text;
• Operate, secure, maintain, and improve the Site and our services;
• Detect and prevent fraud, abuse, and spam; and
• Comply with legal obligations and enforce our agreements.

3. Text Messaging (SMS/MMS)

Bighorn Threads operates two separate, opt-in text-messaging programs. You may opt in to either, both, or neither by checking the corresponding consent box on a form at bighornthreads.com (for example, our contact / quote page or an event sign-up page), or by giving us your number with written consent at an in-person event:

• Bighorn Threads Customer Care (non-marketing) — quote follow-ups, order and artwork-proof updates, production and delivery status, and appointment reminders. Estimated frequency: typically 2–6 messages per active order.
• Bighorn Threads Promotions (marketing) — special offers, discounts, new products, and seasonal promotions. Estimated frequency: up to 4 messages per month.

Consent is not a condition of purchase. Consent to receive texts is not required to request a quote, place an order, or otherwise do business with us. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message to unsubscribe from that program; reply HELP or INFO for assistance; or contact us at (702) 904-8923 or [email protected]. After you opt out we will send one confirmation message and then stop sending texts from that program. Carriers are not liable for delayed or undelivered messages. The full text-message program terms are described in our Terms & Conditions.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Email Communications

We send transactional emails (quotes, proofs, order updates, invoices) as part of doing business with you. If you opt in, we may also send occasional marketing emails. Every marketing email includes an unsubscribe link; you can also email [email protected] to opt out. Opting out of marketing email does not stop transactional messages about an active order.

5. How We Share Information

We do not sell your personal information. We share it only as follows:

• Service providers / subcontractors — companies that help us operate, such as our CRM and messaging provider (HighLevel / LeadConnector), website hosting and security (Cloudflare), analytics (Google), product-data and supplier partners (e.g., SAGE and apparel suppliers/decorators), payment processors, and shipping carriers. These providers may use the information only to perform services for us.
• Legal and safety — when required by law, subpoena, or legal process, or to protect the rights, property, or safety of Bighorn Threads, our customers, or others.
• Business transfers — in connection with a merger, acquisition, financing, or sale of all or part of our business; any successor will be bound by this Policy.

We never sell, rent, or share mobile phone numbers or SMS opt-in data with third parties or affiliates for their own marketing.

6. Cookies & Analytics

The Site uses cookies and similar technologies for basic functionality and to measure traffic and performance, primarily through Google Analytics 4. You can control cookies through your browser settings; disabling them may affect some features. You can opt out of Google Analytics via the Google Analytics Opt-out Browser Add-on. We honor Global Privacy Control (GPC) signals where applicable.

7. Data Retention

We keep personal information for as long as needed to provide our services, maintain business and accounting records, resolve disputes, and comply with legal obligations. We keep records of SMS and email consent (including the date, the form used, and the consent language shown) for as long as you are opted in and for a reasonable period afterward to document compliance.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on where you live (including under the Nevada privacy law, NRS Chapter 603A, and the California Consumer Privacy Act / CPRA), you may have the right to:

• Request access to the personal information we hold about you and how we use and share it;
• Request correction or deletion of your personal information;
• Opt out of the “sale” or “sharing” of your personal information — note that we do not sell or share personal information as those terms are commonly defined; and
• Not receive discriminatory treatment for exercising your rights.

To make a request, email [email protected] or call (702) 904-8923. We may need to verify your identity before acting on a request. You may use an authorized agent where the law allows.

10. Children’s Privacy

The Site is intended for businesses and adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, contact us and we will delete it.

11. Third-Party Links

The Site may link to third-party websites and services (for example, supplier catalogs or social media). We are not responsible for their privacy practices; review their policies separately.

12. Changes to This Policy

We may update this Policy from time to time. The “Last updated” date above reflects the most recent change. Material changes will be posted on this page; your continued use of the Site after changes take effect means you accept the updated Policy.

13. Contact Us

VP Promos LLC d/b/a Bighorn Threads
Las Vegas, Nevada, USA
Email: [email protected]
Phone: (702) 904-8923